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- Summary
- Buy Options
- Help & Support
- Repair Parts / Upgrades
- Downloads
- Specifications
- Warranty
- Recovery CD/DVD/USB
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Looking for drivers, BIOS utilities or manuals? Click◄ [Downloads]
Need to look up technical specs? Click◄ [Specifications]
Warranty expiry date lookup? Click◄ [Warranty]
Corrupt, damaged or missing operating system (Windows/Linux)? Click◄ [Recovery CD/DVD/USB]
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Technical Support
In warranty (Limited free support)
• If your device is still under manufacturer's warranty, you are eligible for limited support (free of charge)• Contact your local Acer office
Out of warranty (Premium paid support)
• Warranty expired? You can still get help!• Professional support by Acer trained technicians
• Offered via e-mail or live chat, typical response time is 1-2 hours
• Hardware & software problems
• Upgrades & specifications
• Spare parts search
• Only
• Satisfaction guaranteed, you will only be billed once you approve the answers provided
• Enter your question in the form below to get the process started
No spare parts list is available at this time...
Sorry, no downloads available at this time... (ERR-SERDWN)
| Model P/N: | NH.Q4YEK.001 / NHQ4YEK001 |
| Release date (year): | 2019 |
| Processor | |
|---|---|
| Processor Manufacturer: | Intel |
| Processor Type: | Core i9 |
| Processor Model: | i9-9980HK |
| Processor Core: | Octa-core (8 Core) |
| Processor Speed: | 2.40 GHz |
| Maximum Turbo Speed: | 5 GHz |
| Cache: | 16 MB |
| Direct Media Interface: | 8 GT/s |
| 64-bit Processing: | Yes |
| Hyper-Threading: | Yes |
| Chipset | |
| Chipset Manufacturer: | Intel |
| Chipset Model: | HM370 |
| Memory | |
| Standard Memory: | 32 GB |
| Maximum Memory Supported: | 64 GB |
| Memory Technology: | DDR4 SDRAM |
| Number of Total Memory Slots: | 4 |
| Memory Card Reader: | No |
| Storage | |
| Drive Type: | HDD/SSD |
| Total Hard Drive Capacity: | 1 TB |
| Hard Drive Interface: | Serial ATA |
| Hard Drive RPM: | 7200 |
| Hard Drive Configuration: | 1 x 1 TB |
| Total Solid State Drive Capacity: | 1 TB |
| Solid State Drive Configuration: | 2 x 512 GB |
| Optical Drive Type: | No |
| Display & Graphics | |
| Screen Size: | 43.9 cm (17.3") |
| Display Screen Type: | LCD |
| Display Screen Technology: | ComfyView (Matte) |
| Aspect Ratio: | 16:9 |
| Standard Refresh Rate: | 144 Hz |
| Screen Mode: | Full HD |
| Screen Resolution: | 1920 x 1080 |
| Backlight Technology: | LED |
| HDCP Supported: | Yes |
| Graphics Controller Manufacturer: | NVIDIA |
| Graphics Controller Model: | GeForce RTX 2080 |
| Graphics Memory Capacity: | Up to 8 GB |
| Graphics Memory Technology: | GDDR6 |
| Graphics Memory Accessibility: | Dedicated |
| Network & Communication | |
| Wireless LAN: | Yes |
| Wireless LAN Standard: | IEEE 802.11ac |
| Ethernet Technology: | Gigabit Ethernet |
| Bluetooth: | Yes |
| Bluetooth Standard: | Bluetooth 5.0 |
| Built-in Devices | |
| Front Camera/Webcam: | Yes |
| Microphone: | Yes |
| Number of Microphones: | 2 |
| Finger Print Reader: | No |
| Interfaces/Ports | |
| HDMI: | Yes |
| Total Number of USB Ports: | 5 |
| Number of USB 3.1 Gen 2 Type-A Ports: | 3 |
| Number of USB 3.1 Gen 2 Type-C Ports: | 2 |
| USB Type-C: | Yes |
| USB Type-C Detail: | USB Type-C port supporting: |
| Network (RJ-45): | Yes |
| Audio Line In: | Yes |
| Audio Line Out: | Yes |
| DisplayPort: | Yes |
| Software | |
| Operating System Platform: | Windows |
| Operating System: | Windows 10 Home |
| Operating System Architecture: | 64-bit |
| Input Devices | |
| Keyboard: | Yes |
| Numeric Pad: | Yes |
| Keyboard Backlight: | Yes |
| Keyboard Localization: | English (UK) |
| Pointing Device Type: | TouchPad |
| TouchPad Features: | Multi-touch Gesture |
| Battery Information | |
| Number of Cells: | 4-cell |
| Battery Chemistry: | Lithium Ion (Li-Ion) |
| Battery Capacity: | 4670 mAh |
| Battery Energy: | 71.90 Wh |
| Maximum Battery Run Time: | 3 Hour |
| Power Description | |
| Maximum Power Supply Wattage: | 330 W |
| Physical Characteristics | |
| Color: | Black |
| Height: | 41.70 mm |
| Width: | 430 mm |
| Depth: | 299 mm |
| Weight (Approximate): | 4.90 kg |
| Miscellaneous | |
| Package Contents: |
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| Security Features: |
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| Warranty | |
| Limited Warranty: | 1 Year |
| Additional Warranty Information: | Carry-in (ITW) |
To see warranty information, enter a valid serial number or SNID first here
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Recovery media kit is supplied as a CD/DVD set (1-5 discs) or a USB flash drive + instruction sheet
Restores the original operating system (Windows or Linux), including all drivers, applications and bundled software
Operating systems available: Windows (11 / 10 / 8.1 / 8 / 7 / Vista / XP) & Linux (Linpus)
Sorry, CD/DVD sets are no longer available for sale
Buy a Recovery USB flash drive ($80.00 $59.95 USD)
