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Technical Support
In warranty (Limited free support)
• If your device is still under manufacturer's warranty, you are eligible for limited support (free of charge)• Contact your local Acer office
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• Warranty expired? You can still get help!• Professional support by Acer trained technicians
• Offered via e-mail or live chat, typical response time is 1-2 hours
• Hardware & software problems
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• Enter your question in the form below to get the process started
Found 2 parts for C851-P96S model (for repairs / spares)
Category | Description | CABLE | POWER CORD 1M 125V US BLACK P/N: 1HYXZZZ105N | MICROPHONE | MICROPHONE KMXH094087T P/N: 1HY4ZZZ0965 |
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Model P/N: | NX.H96AA.002 / NXH96AA002 |
Release date (year): | 2019 |
Processor | |
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Processor Manufacturer: | Intel |
Processor Type: | Pentium Silver |
Processor Model: | N5000 |
Processor Core: | Quad-core (4 Core) |
Processor Speed: | 1.10 GHz |
Burst Frequency: | 2.70 GHz |
Cache: | 4 MB |
64-bit Processing: | Yes |
Hyper-Threading: | No |
vPro Technology: | No |
Memory | |
Standard Memory: | 8 GB |
Memory Technology: | LPDDR4 |
Memory Card Reader: | Yes |
Memory Card Supported: | microSDXC |
Storage | |
Drive Type: | Flash |
Flash Memory Capacity: | 32 GB |
Optical Drive Type: | No |
Display & Graphics | |
Screen Size: | 12" |
Display Screen Type: | LCD |
Display Screen Technology: | ComfyView (Matte) |
Aspect Ratio: | 3:2 |
Screen Resolution: | 1366 x 912 |
Backlight Technology: | LED |
Graphics Controller Manufacturer: | Intel |
Graphics Controller Model: | UHD Graphics 605 |
Graphics Memory Technology: | LPDDR4 |
Graphics Memory Accessibility: | Shared |
Network & Communication | |
Wireless LAN: | Yes |
Wireless LAN Manufacturer: | Intel |
Wireless LAN Model: | Wireless-AC 9560 |
Wireless LAN Standard: | IEEE 802.11a/b/g/n/ac |
Bluetooth: | Yes |
Built-in Devices | |
Front Camera/Webcam: | Yes |
Front Camera/Webcam Video Resolution: | 1280 x 720 |
Microphone: | Yes |
Finger Print Reader: | No |
Speakers: | Yes |
Number of Speakers: | 2 |
Sensor Type: | Gyroscope |
Sound Mode: | Stereo |
Interfaces/Ports | |
Total Number of USB Ports: | 4 |
USB Type-C: | Yes |
Headphone/Microphone Combo Port: | Yes |
Software | |
Operating System Platform: | Chrome OS |
Operating System: | Chrome OS |
Input Devices | |
Keyboard: | Yes |
Keyboard Localization: | French |
Pointing Device Type: | TouchPad |
Battery Information | |
Number of Cells: | 3-cell |
Battery Chemistry: | Lithium Ion (Li-Ion) |
Battery Capacity: | 3920 mAh |
Battery Energy: | 45 Wh |
Maximum Battery Run Time: | 12 Hour |
Power Description | |
Maximum Power Supply Wattage: | 45 W |
Physical Characteristics | |
Color: | Shale Black |
Height: | 0.80" (20.40 mm) |
Width: | 11.65" (296 mm) |
Depth: | 9" (228.70 mm) |
Weight (Approximate): | 1.40 kg |
Miscellaneous | |
Package Contents: |
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Certifications & Standards: |
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Security Features: |
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Environmentally Friendly: | Yes |
Environmental Certification: | EPEAT |
To see warranty information, enter a valid serial number or SNID first here
Recovery media kit is supplied as a CD/DVD set (1-5 discs) or a USB flash drive + instruction sheet
Restores the original operating system (Windows or Linux), including all drivers, applications and bundled software
Operating systems available: Windows (11 / 10 / 8.1 / 8 / 7 / Vista / XP) & Linux (Linpus)
Sorry, CD/DVD sets are no longer available for sale
Buy a Recovery USB flash drive ($80.00 $59.95 USD)