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Technical Support
In warranty (Limited free support)
• If your device is still under manufacturer's warranty, you are eligible for limited support (free of charge)• Contact your local Acer office
Out of warranty (Premium paid support)
• Warranty expired? You can still get help!• Professional support by Acer trained technicians
• Offered via e-mail or live chat, typical response time is 1-2 hours
• Hardware & software problems
• Upgrades & specifications
• Spare parts search
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• Satisfaction guaranteed, you will only be billed once you approve the answers provided
• Enter your question in the form below to get the process started
Found 7 parts for C24-960-EB11 model (for repairs / spares)
| Category | Description | AC ADAPTER | ADAPTER 65W 5.5PHY 19V 3-PIN X-TIP 1.7X5.5X11 CHICONY A065R078L LF BLACK WITH ACER LOGO | AC ADAPTER | ADAPTER 65W 5.5PHY 19V 3-PIN YELLOW-TIP 1.7X5.5X11 - ACER ID LITE-ON PA-1650-86AL LF BLACK WITH ACER LOGO | BOARD NIC | WIRELESS LAN INTEL 802.11AC BLUETOOTH FM INT3168.NGWG SANDY PEAK M.2 1X1 AC + BT 2230, NON-VPRO | CABLE | POWER CORD 7A 125V US BK 1M | HARDWARE | HDD BRACKET | HDD | HDD 1TB 5400RPM SATA 3 128MB 2.5" 7MM 4K MQ04ABF100 TOSHIBA LF+HF F/W:JU001J | HDD | HDD 1TB 5400RPM SATA 3 128MB 2.5" 7MM 4K WD10SPZX-21Z10T0 WD 1TB/P MN1000S LF F/W: 02.01A02 |
|---|
| Model P/N: | DQ.BD6AA.001 / DQBD6AA001 |
| Quick specs: | C24-960-EB11 W10HGML64/CI3-10110U/8G/1TB |
| Processor | |
|---|---|
| Number of Processors Supported: | 1 |
| Number of Processors Installed: | 1 |
| Processor Manufacturer: | Intel |
| Processor Type: | Core i3 |
| Processor Generation: | 10th Gen |
| Processor Model: | i3-10110U |
| Processor Core: | Dual-core (2 Core) |
| Processor Speed: | 2.10 GHz |
| Maximum Turbo Speed: | 4.10 GHz |
| Cache: | 4 MB |
| 64-bit Processing: | Yes |
| Hyper-Threading: | Yes |
| Memory | |
| Standard Memory: | 8 GB |
| Maximum Memory Supported: | 32 GB |
| Memory Technology: | DDR4 SDRAM |
| Memory Standard: | DDR4-2133/PC4-17000 |
| Memory Card Reader: | Yes |
| Storage | |
| Number of Hard Drives: | 1 |
| Total Hard Drive Capacity: | 1 TB |
| Hard Drive Interface: | Serial ATA |
| Hard Drive RPM: | 5400 |
| Hard Drive Configuration: | 1 x 1 TB |
| Optical Drive Type: | No |
| Display & Graphics | |
| Screen Size: | 23.8" |
| Display Screen Type: | Active Matrix TFT Color LCD |
| Backlight Technology: | LED |
| Screen Mode: | Full HD |
| Screen Resolution: | 1920 x 1080 |
| Aspect Ratio: | 16:9 |
| Touchscreen: | No |
| TV Card: | No |
| Graphics Controller Manufacturer: | Intel |
| Graphics Controller Model: | UHD Graphics |
| Graphics Memory Technology: | DDR4 SDRAM |
| Graphics Memory Accessibility: | Shared |
| Network & Communication | |
| Ethernet Technology: | Gigabit Ethernet |
| Wireless LAN: | Yes |
| Wireless LAN Standard: | IEEE 802.11ac |
| Modem: | No |
| I/O Expansions | |
| Number of M.2 Interfaces: | 2 |
| Input Devices | |
| Keyboard Type: | Physical Keyboard |
| Keyboard: | Yes |
| Pointing Device Type: | Mouse |
| Interfaces/Ports | |
| HDMI (Rear): | Yes |
| Total Number of USB Ports: | 4 |
| Number of USB 3.1 Gen 1 Ports (Rear): | 4 |
| Network (RJ-45) (Rear): | Yes |
| Audio Line In (Rear): | Yes |
| Audio Line Out (Rear): | Yes |
| Software | |
| Operating System Platform: | Windows |
| Operating System: | Windows 10 Home |
| Operating System Architecture: | 64-bit |
| Power Description | |
| Maximum Power Supply Wattage: | 65 W |
| Physical Characteristics | |
| Form Factor: | Desktop |
| Height: | 15.70" (398.89 mm) |
| Width: | 21.20" (538.44 mm) |
| Depth: | 1.46" (37.20 mm) |
| Weight (Approximate): | 3.20 kg |
| Miscellaneous | |
| Package Contents: |
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| Certifications & Standards: |
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| Environmentally Friendly: | Yes |
| Environmental Certification: | RoHS |
| Warranty | |
| Limited Warranty: | 1 Year |
To see warranty information, enter a valid serial number or SNID first here
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Recovery media kit is supplied as a CD/DVD set (1-5 discs) or a USB flash drive + instruction sheet
Restores the original operating system (Windows or Linux), including all drivers, applications and bundled software
Operating systems available: Windows (11 / 10 / 8.1 / 8 / 7 / Vista / XP) & Linux (Linpus)
Sorry, CD/DVD sets are no longer available for sale
Buy a Recovery USB flash drive ($80.00 $59.95 USD)